This service provides support for RIC building operations and maintance, network operations center(NOC) administrative costs, insurance costs, compliance with NYSED laws, and administrative support for creation and exploration of service needs.
Requirements
This is a mandatory service for component districts
District Responsibilities
Attend and participate in quarterly tech director meetings
Send delegates to various infrastructure and endpoint roadshows, demonstrations, and training opportunities
RIC Responsibilities
Facilitate quarterly tech director meetings
Organize product roadshows, demonstrations, and training opportunities with vendor support
Maintain main data center controls such as HVAC, backup generators, electronic-friendly fire suppression, surge suppression, physical security
Training RIC staff on best practices and current security protocols
Triage and provide first-level support for baseline district technology needs