605.420 Server and Storage Hosting

  • Service Codes: 605.420

    • Chargeback 605.421, 605.422

    Contact(s): Dan Fullerton (585-383-2281)
    Charges: Per usage based on the following hybrid model:

    Districts may purchase and install VMware hosts aligned to standard RIC specifications inside of the RIC VMware environment, paying only a physical hosting fee for the quantity of rack units (RU’s) utilized and/or blades installed. Districts are not charged for VMware-utilized cores or RAM on district-owned equipment installed in the environment.

    Alternately, or in conjunction with the above model, district server usage quantified via cores, RAM, and storage resources utilized are assessed hosting charges as a percentage of total resource usage in the environment.

      Description

      • This service facilitates server and storage hosting in the Monroe RIC Data center. Servers are located in a secure and climate-controlled environment that integrates 24×7 monitoring with pager alerts, UPS, backup generators, fire suppression, backup job management, and weekly offsite backups.

      Requirements

        • Core Participation

      District Responsibilities

        • Provide Anti-Malware software on all virtual and physical servers in the Monroe RIC environment
        • Facilitate all patching and updates on virtual machines in the Monroe RIC environment
        • Provide technical support for hardware issues as needed (physical server and storage array hosting only)
        • Maintain configurations consistent with RIC standards

      RIC Responsibilities

        • Provide rack space, power, and network
        • Provide UPS and generator power to physical hosts and storage
        • Provide AC and fire suppression system
        • Facilitate patches to hosts and storage
        • VMWare Server Hosting
          • Handle all firmware, patching and software updates on the VMWare hosts and storage
          • Handle all hardware failures of physical VMWare hosts and storage
        • Physical Server Hosting
          • Provide server room access when issues arise with physical hardware hosted in NOC (business and after hours)
        • Provide notifications to districts related to needs and outages
        • Collaborate on cloud-based hosting solutions