605.430 Managed IT
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Service Code: 605.430
Contact(s): Dan Fullerton (585-383-2281)
Charges: Per quote
Description
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This service is designed to assist school districts in their day-to-day support of technology within their school district. The Monroe RIC will provide on-site and remote support through the RIC Helpdesk and Application Support teams to assist on-site M1B technician(s). Technical support also includes local area network support of IP-based technologies and supported classroom technologies.
Requirements
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- Core Participation
District Responsibilities
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- Development and implementation of cybersecurity practices aligned to the NIST CSF
- Planning and implementing staff development activities supporting instructional technology integration
- Vision, goal, and program development supporting purposeful integration of classroom technology
- Chair district technology and cyber governance committee work
- Maintain and verify all student information
- Financial planning and allocation of funds to support functional needs
- Prepares documents, reports and materials for the purpose of supporting district operations (policy and practice documents, correspondence, evaluations, state and federal reporting)
RIC Responsibilities
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On-Site Tech Responsibilities
- Local tech support for endpoints and end users including desktops, laptops, supported classroom technologies, printers and general wired/wireless network connectivity
- Imaging, distribution and deployment of computers (start of school, new student, new hire, etc.)
- Asset management for inventory and repair purposes
- Provisioning and maintenance of user accounts for students and staff as directed by district office
- Day-to-day endpoint management tasks
RIC Support (Level 2 & 3) Responsibilities
- Configuration, deployment and maintenance of network devices as well as recommendations for purchasing
- Guidance for on-site M1B technician relative to stated duties
- On-site and remote troubleshooting of network issues
- System-level endpoint management support
- Project management and coordination with technology vendors
- Technical support related to implementation of cybersecurity tools and practices