605.520 Administrative Computer Repair

  • Service Code: 605.520
    Contact(s): Dan Fullerton (585-383-2281)
    Charges:

    • percentage of purchased hardware in previous 3 years

      Description

      • The Administrative Technology Repair Service provides repair and warranty services for non-instructional technology purchased through the Administrative Technology CoSER (605). Eligible items are identified by the Monroe RIC warehouse asset tagging system, and include items like office printer/copier support, server support, battery replacement and service, etc.

      Requirements

        • Core Participation

      District Responsibilities

        • Provide notification of needed repair service

      RIC Responsibilities

        • Repair and provide warranty service for eligible items
        • Provide best-effort repair for out-of-warranty items
        • Provide escalation support for vendor support requests stale > 24 hours