Service Code: 605.540

• Chargeback code 605.541

Contact(s): Dan Fullerton (585-383-2281)
Charges: See rate sheet

This service provides an additional layer of monitoring, business intelligence and notifications for critical applications and networks. This will help mitigate and/or prevent incidents by providing early warnings, recommending improvements to create efficiencies, and enhancing visibility into real-time data analytics. Monroe RIC in collaboration with districts and vendors will maintain final authority over any Monroe 1 BOCES equipment and supported networks, servers and applications.

Examples of supported resources in this service include, but are not limited to, Security Information and Event Management (SIEM) systems and services, Security Operations Center services, network managed services, and managed detection and response services.

• Allow network access for RIC monitoring as needed
• Review alerts and notifications for actionable steps
• Participate in system tuning efforts
• Develop event response playbooks
• Maintain district notification recipient lists
• Deploy, configure, and maintain monitoring systems with service providers

• Support system tuning efforts
• Facilitate network access for third-party monitoring as needed
• Maintain RIC notification recipient lists
• Advise on event response playbook formation
• Support device and service monitoring enrollment and onboarding
• Provide troubleshooting and vendor support interface as needed

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