605.610 Comm-Internet

  • Service Code: 605.610

    • Chargeback code 605.611

    Contact(s): Dan Fullerton (585-383-2281)
    Charges: See rate sheet

      Description

      • This service provides technical support for local, wide-area and Internet access for school districts. Support services include DNS, DHCP, switch and router installation, troubleshooting and maintenance, and web proxy. Districts can purchase fiber optic and high speed networking services. RIC expertise is focused on Cisco enterprise network products. Other platform support is provided on a best effort basis.

      Requirements

      District Responsibilities

        • Provide RIC with required network and resource access for support
        • Identify staff member to collaborate on support, configuration, installation and troubleshooting
        • Maintain physical security of sensitive hardware and networking resources

      RIC Responsibilities

        • Assist districts with network installation and configuration
        • Assist districts with troubleshooting of network equipment
        • Assist districts with DNS and DHCP configuration and troubleshooting
        • Monitor network connections between districts and RIC
        • Provide notification of known outages and potential issues and needs