605.582 Cloud Suite Backup Management

  • Service Code: 605.582
    Contact(s): Dan Fullerton (383-2281)
    Charges: See rate sheet

      Description

      • Cloud Suite Backup Management provides for the long-term storage of user and system data to enable legal compliance, operational efficiency, and data recovery. Using the applicable cloud connections, user and system cloud data is stored and secured for later access. Access can be either by district administrators and/or the RIC staff.

      Requirements

      District Responsibilities

        • Designator a primary and secondary contact for service
        • Promptly notify RIC Help Desk of a change in contacts
        • Provide district staff to plan implementation
        • Determine authorization levels for email accounts
        • Implement district record retention schedules

      RIC Responsibilities

        • Provide phone, email, and screen sharing support
        • Work with vendor support as needed
        • Monitor license compliance
        • Assist with backup setup and configuration
        • Monitor system backup operations, review reports and logs, and ensure system integrity
        • Troubleshoot and resolve issues