605.583 Cloud EMail

  • Service Code: 605.583
    Contact(s): Dan Fullerton (383-2281)
    Charges: See rate sheet

      Description

      • The Email - Cloud service provides administrative configuration and management support for Microsoft 365 and Google Workspace Gmail cloud email systems.

      Requirements

        • Monroe RIC connectivity
        • Participation in 605.580 Cloud Domain Management
        • Participation in 605.581 Cloud Identity Management
        • Cloud Service Licensing (either of):
          • Microsoft Enrollment for Education Solutions (EES)
          • Google Workspace for Education
        • Remote access to the district's Active Directory and any member servers related to the district's Cloud Domain
        • Temporary domain admin access to install/upgrade the synchronization tools within the domain
        • Dedicated member server for account synchronization tools:
          • Azure Active Directory Connect
          • Google Cloud Directory Sync
            • Google Password Sync is required on all writable domain controllers

      District Responsibilities

        • Grant administrative access to volume licensing web portal for Microsoft Online Services or Google Workspace for Education
        • Assign MonroeRIC as primary administrators for the district's Cloud Domain
        • Provide district technical support staff with limited administrative access to the district's Cloud Domain
        • Provide continuous and remote access to appropriate district or cloud resources and notify the RIC of any accessibility issues
        • Designate staff members as primary and backup contacts to work with RIC staff.
        • Adhere to RIC scheduled downtime required to facilitate changes per Change Control Management
        • Work with the RIC for unscheduled downtime required to resolve any Cloud Domain issues
        • Comply with all legal, regulatory, and licensing requirements.
        • Maintain and upgrade operating systems (including servers and endpoints)
        • Facilitate on-premise Active Directory changes
        • Provide end-user support for chosen email devices and solutions.

      RIC Responsibilities

        • Support core email services
        • Remote troubleshooting and resolution of cloud email issues
        • Support escalation of cloud email issues to vendor support teams