Service Divisions: Technology
Program: Administrative Technology
Service Code(s): 605.410

• Chargeback code 605.411

Service Aid Status: Aidable

Contact: Dan Fullerton, 585-383-2281

Cost: $1,192.00 Per District
Prerequisite: Core Participation and appropriate vendor charge back
Basis for Charge: Base Charge

Technology Services supports facilities and operational maintenance management systems which include work order management and maintenance, preventative maintenance scheduling, facility mapping and planning systems, technology conditions surveys, telecommunications room analyses, paperless office functionality, and operations and maintenance supply inventory.

Examples of tools and resources in this service include, but are not limited to:

• Incident IQ
• Master Library
• Que Center
• Docuware
• rSchool Today
• Brightly

Building facilities control and automation systems and software may be considered through this activity, highlighting that the RIC must serve as the point of contact for coordinating and providing the ongoing maintenance and upkeep of the technology after installation (noted in RIC responsibilities).

• Core participation
• 605.520 Administrative Computer Repair

• System training, administration and usage
• Provide primary and secondary contacts for service
• Identify process participants for testing and feedback

• Planning and project managing support
• Coordinate and participate with vendor demonstrations
• Liaison between vendor and district
• Contract administration, license tracking and invoicing
• Facilitate purchase of required licenses and services
• Inventory management
• Shared technical support
• Network integration support
• Point of contact for coordinating and providing ongoing maintenance and upkeep of installed technology through 605.520 Administrative Computer Repair