Service Code: 605.583
Contact(s): Dan Fullerton (585-383-2281)
Charges: See rate sheet

The Email - Cloud service provides administrative configuration and management support for Microsoft 365 and Google Workspace Gmail cloud email systems.

• Monroe RIC connectivity
• Participation in 605.580 Cloud Domain Management
• Participation in 605.581 Cloud Identity Management
• Cloud Service Licensing (either of):
  • Microsoft Enrollment for Education Solutions (EES)
  • Google Workspace for Education
• Remote access to the district's Active Directory and any member servers related to the district's Cloud Domain
• Temporary domain admin access to install/upgrade the synchronization tools within the domain
• Dedicated member server for account synchronization tools:
  • Azure Active Directory Connect
  • Google Cloud Directory Sync
    • Google Password Sync is required on all writable domain controllers

• Grant administrative access to volume licensing web portal for Microsoft Online Services or Google Workspace for Education
• Assign MonroeRIC as primary administrators for the district's Cloud Domain
• Provide district technical support staff with limited administrative access to the district's Cloud Domain
• Provide continuous and remote access to appropriate district or cloud resources and notify the RIC of any accessibility issues
• Designate staff members as primary and backup contacts to work with RIC staff.
• Adhere to RIC scheduled downtime required to facilitate changes per Change Control Management
• Work with the RIC for unscheduled downtime required to resolve any Cloud Domain issues
• Comply with all legal, regulatory, and licensing requirements.
• Maintain and upgrade operating systems (including servers and endpoints)
• Facilitate on-premise Active Directory changes
• Provide end-user support for chosen email devices and solutions.

• Support core email services
• Remote troubleshooting and resolution of cloud email issues
• Support escalation of cloud email issues to vendor support teams