605.639 COMM-REG NETWORK - VOIP

  • Service Divisions: Technology
    Program: Administrative Technology
    Service Code(s):    

    • 605.639.010 VOIP Support
    • 605.639.020 Voice Mailbox Support Only

    Service Aid Status: Aidable

    Contact: Dan Fullerton, 585-383-2281

    Basis for Charge:

    • 605.639.010    $18.28 Per Phone
    • 605.639.020    $5.85 Per Voice Mail Box

      Description

      • This service provides support, configuration and maintenance for district VoIP environments. This includes VoIP hardware (Gateways, routers, servers, and connected VoIP endpoints), VoIP service software (CUCM, CUC, and CER), and related cloud-based solutions.  

        Please note that related service 656.000 Telephone Interconnect is designed to assist districts with cooperative bidding and consulting for telephone service as well as support with phone service billing operations.

      Requirements

      District Responsibilities

        • Moves, adds, changes for VoIP phone and endpoints
        • Moves, adds, changes for client voicemail mailbox and configuration
        • Validate accuracy of carrier services and billing

      RIC Responsibilities

        • Deploy, configure, and maintain VoIP system software and hardware
        • Provide support for carrier interconnect services. (SIP, POTs, PRIs)
        • Provide troubleshooting and vendor support interface as needed